Our support lines are extremely busy as a result of the subsidy scheme being administered through payroll. Our Covid-19 help documentation will generally answer your query.

Please also note that all of our staff are working from home and may be answering your call in a sometimes chaotic environment. We appreciate your patience.

Re-finalising Payslips after re-opening


When re-finalising re-opened payslips, you will be asked how you wish to handle the payslips going forward.

  • Maintain the previously used items and settingsusers should select this option if payslips were re-opened to make a period-specific fix only. This option will remember and retain all the payslip amounts that were originally entered in the subsequent pay periods

  • Reset the items and settingsselect this option if payslips were re-opened to re-do the payroll from the period opened back to. All subsequent pay periods will be cleared down accordingly for the user to enter the pay items they require.

Where payslips were opened back more than one pay period and the option to maintain the previously used items and settings has been chosen, you can also specify:

  • if you would like to re-finalise each pay period individually again

  • or fast forward back to the pay period from before payslips were re-opened




Need help? Support is available at 01 8352074 or support@brightpay.ie.

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