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Feb 2022

18

“It’s just so easy to use” – What customers have to say

We were delighted to have received a 99% Customer Satisfaction rate in our 2021 Customer Survey. The survey asked BrightPay payroll software customers to rate a number of different features, including its payroll features, its value for money, time saving capabilities, cost savings, and user interface. The results showed an overall 99% satisfaction rating with an overwhelming number of customers commenting on the software’s easy-to-use interface and intuitive design.

What are customers saying about BrightPay?

Whether you’re a business owner with a small team of employees or an accountant with 50 clients processing payroll for hundreds of employees, your payroll software should provide you with essential help. From quickly running multiple payment schedules side-by-side, to utilising the flexible report builder, and sending Payroll Submission Requests each pay period, BrightPay customers experience a quicker and more straightforward payroll process.

The interface:

The importance of an intuitive software design cannot be overstated. It allows users to easily understand how the software works, learn how to use the software quickly with minimal instruction, and it provides for a more pleasant user experience. Payroll comes with many different components and factors to it and while BrightPay’s payroll software provides full functionality, it has not compromised on its design. Customers, both new and old, have commented on this. When asked why they would recommend the software to a colleague, replies included:

  • “Compared to other payroll software we've used, it's easy to use and intuitive”.
  • “Hassle free and easy to operate”.
  • “If I can use it, anyone can. It’s so easy to use, coupled with excellent back-up service”.

Response to COVID-19:

It’s been a challenging year for payroll processors, adapting to new schemes and subsidy rates, from the Temporary Wage Subsidy Scheme (TWSS) followed by the Employment Wage Subsidy Scheme (EWSS). BrightPay has quickly rolled out updates in response to these changes and have supported customers by partnering with Revenue to host frequent webinars. This allowed businesses and payroll processors to ask any questions that they had and ensured they had the most up-to-date information on the schemes. 99% of customers rated the free online webinars and payroll upgrades as excellent and 100% of customers rated phone and email support as excellent.

“COVID-related webinars, especially early on in the pandemic were excellent. Without doubt the best source of user-friendly information available.

I was especially appreciative of the question & answer sessions, which helped me appreciate that I wasn't the only person who had queries regarding administering the new protocols.

The speakers were always well informed and had pragmatic solutions to any issues raised. The quality of these presentations was the main reason I moved our payroll to Brightpay.”

- BrightPay Customer

More on Customer Support:

BrightPay’s excellent customer support is a point of pride, and we were delighted to see 98% of customers were extremely satisfied with the support they received the past year. The support offered to customers includes phone and email support from payroll specialists to free product demos, webinars, guides, and other documentation. Customer support is included in all licences and has been free for nearly 30 years!

What can BrightPay customers expect next?

BrightPay continues its development plan and to evolve to create the best customer experience possible. We recently rolled out new integrations with several accounting software so customers can send their payroll journals directly to their accounts at a click of a button. In addition to this, we launched an API with Modulr, the payments platform, facilitating direct payments to employees.

We’d like to thank all customers who took part in our customer survey. Your feedback is used to adapt the development strategy to ensure we’re delivering on what you really want when it comes to payroll software.

Discover more:

To discover more about BrightPay and how it can improve your payroll services and save you time, schedule a 15-minute demo with a member of our team today.

 

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Posted byÁine CourtneyinPayrollPayroll Software