Our support lines are extremely busy as a result of the subsidy scheme being administered through payroll. Our Covid-19 help documentation will generally answer your query.

Please also note that all of our staff are working from home and may be answering your call in a sometimes chaotic environment. We appreciate your patience.

BrightPay's COVID-19 Resources Hub

How to use BrightPay if you need to work from home

While BrightPay remains a desktop solution, the software can be installed at ten different locations on ten different PCs or laptops. BrightPay payroll files can be accessed remotely through cloud environments like a shared server, Google Drive or Dropbox. This flexibility will allow users to continue to operate their payroll as normal. In addition, you can log into your BrightPay Connect account to view your payroll information at any time. Read our step-by-step guide that explains how to use BrightPay when working remotely.

Read Step-By-Step Guide



Temporary COVID-19 Wage Subsidy Scheme

The Temporary COVID-19 Wage Subsidy Scheme is available to employers who are facing difficulties as a result of the COVID-19 outbreak for those who wish to receive financial support so that they can continue paying their employees. The Temporary Wage Subsidy Scheme entered the operational phase on 4th May 2020. An upgrade to our software is now available to cater for this phase of the scheme.

Read Help Guide Revenue Guidance - Operational Phase



Layoff and Short-time Working under COVID-19

As a result of the recent business closures, many employees have been layed-off. Layoff is a temporary measure, whereby the individual is still an employee of the company but they are not receiving any remuneration for the duration of the layoff. As the COVID-19 restrictions begin to ease, some businesses are now able to re-engage their staff that had previously been placed on layoff. 

Layoff & Short Time Working Returning Staff to Work

Free Resources:

We have created some sample letters that employers can use:


BrightPay Customer Support - Business as Usual

All of our staff can perform their roles from home, and all staff are issued with laptops and access to our phone and email systems. Our customer support is still very much open for business and we will continue to support our customers through the COVID-19 pandemic. Apologies if you hear any domestic background noise while talking to a support operative. This may be unavoidable and we ask that you bear with us for the duration. If you have any further questions or concerns, please contact our customer support team here

Contact BrightPay Support

Free Webinar: Important COVID-19 Payroll Updates & Return to Work Government Policies

With the emergence from lockdown becoming clearer, businesses will need to start to put plans and COVID-19 policies in place for their employees to go back to the workplace safely. This webinar will examine key facts & updated guidance on COVID-19 payroll impacts. Understand what the lockdown easing will mean for your business as you reopen and what COVID-19 safety policies you need to introduce.

Upcoming webinar: 9th June Watch webinars on demand

Don’t let COVID-19 stop you from running payroll

With panic over coronavirus soaring, many workers are being asked to stay away from the office and do day-to-day tasks from the comfort of their home. Not going into the office is an effective way of preventing the spread of coronavirus, because it minimises the risk of you coming into contact with someone carrying the disease. The reality is, working from home is already very popular, potential pandemic or not. Will 2020 be the year in which office employees working more from home becomes the norm?

Coronavirus: Putting staff on layoff

As the country tries to get to grips with the COVID-19 pandemic and companies are struggling with temporarily closing their business and laying-off staff, here are some key things you need to know about layoff. Layoff is a temporary measure, whereby the individual is still an employee of the company but they are not receiving any remuneration for the duration of the layoff. Redundancy on the other hand occurs when the employee loses their job permanently, due to a business closure or a reduction in work levels.

Layoff and Short-time Working under COVID-19

Under the Redundancy Payments Acts 1967 to 2014 a lay-off situation arises if an employer is unable to provide work to an employee for which they are employed to do. A short-time situation arises if an employee's weekly pay or hours is less than 50% of their normal weekly pay or hours due to a reduction in the amount of work to be done for which they are employed to do. Employees on lay-off will continue to accrue public holidays that occur during the first 13 weeks. They will not accrue annual leave during the period of lay-off.

Additional Resources