Our support lines are extremely busy as a result of the subsidy scheme being administered through payroll. Our Covid-19 help documentation will generally answer your query.

Please also note that all of our staff are working from home and may be answering your call in a sometimes chaotic environment. We appreciate your patience.

BrightPay's COVID-19 Resources Hub

How to use BrightPay if you need to work from home

While BrightPay remains a desktop solution, the software can be installed at ten different locations on ten different PCs or laptops. BrightPay payroll files can be accessed remotely through cloud environments like a shared server, Google Drive or Dropbox. This flexibility will allow users to continue to operate their payroll as normal. In addition, you can log into your BrightPay Connect account to view your payroll information at any time. Read our step-by-step guide that explains how to use BrightPay when working remotely.

Read Step-By-Step Guide



Temporary COVID-19 Wage Subsidy Scheme

The Temporary COVID-19 Wage Subsidy Scheme is available to employers who are facing difficulties as a result of the COVID-19 outbreak for those who wish to receive financial support so that they can continue paying their employees. The Temporary Wage Subsidy Scheme entered the operational phase on 4th May 2020. An upgrade to our software is now available to cater for this phase of the scheme.

Read Help Guide Revenue Guidance - Operational Phase



Layoff and Short-time Working under COVID-19

As a result of the recent business closures, many employees have been layed-off. Layoff is a temporary measure, whereby the individual is still an employee of the company but they are not receiving any remuneration for the duration of the layoff. As the COVID-19 restrictions begin to ease, some businesses are now able to re-engage their staff that had previously been placed on layoff. 

Layoff & Short Time Working Returning Staff to Work

Free Resources:

We have created some sample letters that employers can use:


BrightPay Customer Support - Business as Usual

All of our staff can perform their roles from home, and all staff are issued with laptops and access to our phone and email systems. Our customer support is still very much open for business and we will continue to support our customers through the COVID-19 pandemic. Apologies if you hear any domestic background noise while talking to a support operative. This may be unavoidable and we ask that you bear with us for the duration. If you have any further questions or concerns, please contact our customer support team here

Contact BrightPay Support

Free Webinar: Important COVID-19 Payroll Updates & Return to Work Government Policies

With the emergence from lockdown becoming clearer, businesses will need to start to put plans and COVID-19 policies in place for their employees to go back to the workplace safely. This webinar will examine key facts & updated guidance on COVID-19 payroll impacts. Understand what the lockdown easing will mean for your business as you reopen and what COVID-19 safety policies you need to introduce.

Free webinar - Register here Watch webinars on demand

7 Steps To Returning To Work After COVID-19

The Return to Work Safely Protocol sets out a number of steps for employers and workers to reduce the risk of exposure to COVID-19 in the workplace. Here we have broken it down and pulled out the key points that employers need to be aware of moving forward. 

The Payroll Implications of Rehiring Employees

Many businesses are now able to re-engage staff that had previously been placed on layoff as a result of COVID-19. Here we look at frequently asked questions including 'Can these employees qualify for the Wage Subsidy Scheme?' and 'How does this affect payroll?'.

Important Updates to the Wage Subsidy Scheme

As the economy slowly recovers and many businesses reopen their doors, new changes to the Temporary Wage Subsidy Scheme have been introduced. Here are three recent changes to the scheme that employers need to be aware of as you bring employees back to work. 

Additional Resources