Jan 2022

13

Increase profits and improve client satisfaction with BrightPay Connect

A recent customer survey revealed that only 27% of BrightPay bureau customers actually charge their clients for the extra features of BrightPay Connect. This is a very surprising figure, as we expected it to be much, much higher. BrightPay bureau customers are losing out on potential profits and revenue by not, at the least, passing on the cost of BrightPay Connect to their clients – even though they are providing an additional service to their clients.


BrightPay Connect is charged per active employee on a monthly basis. The more employees you have, the greater the discount. For example, if you have less than five employees you will pay €0.50 per employee per month, but if you have 500 employees you will pay just over €0.19 per employee and if you have 5,000 employees you will pay just over €0.09 per employee. This is the total number of employees across all companies linked to BrightPay Connect.


You can view a breakdown of example monthly BrightPay Connect bills below or use our calculator to estimate your bill.

Additional services

You may not use every single BrightPay Connect feature, but below is a list of additional services alongside processing the payroll, that can be offered to your clients. Remember, once signed up for BrightPay Connect – all of these features are included in the price - so why not make use of them!

  • Client dashboard
  • Client payroll entry and approval
  • Annual leave management tool
  • Multiple users
  • Extra support for remote working
  • Employee self-service

Client dashboard

Invite your clients to their very own client dashboard where they can view and run payroll reports, view HMRC payments, upload important documents for employees and manage annual leave. We recommend that you book a 15-minute online demo to view an overview of BrightPay Connect.

Client payroll entry and approval

Bureaus can request payroll data from clients via a secure online portal where the client can enter payroll information and send it back to the payroll processor at the click of a button. This eliminates emails back and forth requesting information and helps prevent payroll errors. The payroll approval functionality sends a payroll summary to the client for approval before the payroll is finalised. This ensures that the client is 100% accountable that the payroll is correct.

Annual leave management tool

Employees can be invited to a self-service portal where they can request and cancel annual leave. Once the client approves the leave request, it flows automatically into the payroll software on the bureau’s PC and is added to the employee’s calendar. Watch a short 6-minute video on our annual leave management tool.

Multiple users

Both the bureau and client can add as many users to BrightPay Connect as they wish. We recommend that you only set users up as standard users. You will be able to edit permissions on what each user will have access to. Follow step-by-step instructions to assign a new user on BrightPay Connect.

Extra support for remote working

Post-pandemic, there has been a growing trend of businesses implementing long-term and permanent remote working and hybrid working work environments. BrightPay Connect has been updated to include improved remote working functionality. This includes a ‘version checking’ feature when opening the employer file and an ‘other users check’ to prevent the risk of conflicting copies. This is extremely useful when there are two of more processors, processing payroll from multiple PCs.

Employee self-service

BrightPay Connect’s employee self-service portal allows employees to access their payslips, documents or their holiday calendar 24/7, anywhere, anytime. The portal can be accessed through an internet browser or through the BrightPay smartphone and tablet app which is available on both iOS and Android devices. This employee app reduces admin work for a manager or HR department having to accept and track annual leave and sending payslips.

Increase profits and client satisfaction

The many features and benefits mentioned above will ensure that your business is future proof in keeping up with all payroll trends. BrightPay Connect will benefit you, your clients and their employees. The client will have more control over payroll data and can create custom reports without having to request them. There is less admin work needed overall, meaning that the time saved can be spent on other important aspects of the business that need attention.

We recommend that you list all of the additional services that your client can benefit from by introducing BrightPay Connect. BrightPay has a dedicated client-hub webpage that you can direct clients to give them access to help guides and videos. They might want to use all of the features or others might want to select a few. Either way, it’s helpful to include everything as they might want to re-visit the features at a later date. The client could be saving money themselves as they could have been paying for a separate annual leave system that they can now get rid of as BrightPay Connect includes one.

There are many ways that you can charge your clients for BrightPay Connect. The top three options are:

  1. Charge per employee
  2. Charge set rate
  3. Include it in your payroll price and advertise as free

As we have mentioned, BrightPay Connect is billed based on the total number of active employees across all clients that you have linked to Connect (i.e., 1 client with 10 employees is billed the same as 10 clients with 1 employee each). You can pass this cost directly onto the client or you can set a fee per employee yourself.

Another popular option is to charge for BrightPay Connect at a set rate. This means that you will charge your client a set amount, regardless of what features they use or how many employees they have on the payroll, as this may fluctuate.

Lastly, some bureaus will not charge their clients any extra for BrightPay Connect. They feel that by offering additional services on top of their standard payroll service, will ensure that they are staying ahead of the competition and will increase customer retention and satisfaction as a knock-on effect. If you are interested in finding out more about BrightPay Payroll and our additional add-on product BrightPay Connect, book on to our free 15-minute online demos now.


By introducing BrightPay Connect to your clients, you are giving them access to the great benefits of cloud technology. Integrate your payroll and HR processes to save time by eliminating manual data entries, using one system that caters for multiple processes. Register for our upcoming webinar now – limited places remaining.

Book your place here

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