Our support lines are extremely busy as a result of the subsidy scheme being administered through payroll. Our Covid-19 help documentation will generally answer your query.

Please also note that all of our staff are working from home and may be answering your call in a sometimes chaotic environment. We appreciate your patience.

The operational phase of the wage subsidy scheme, details of which were announced on 15th April, is effective from 4th May. The software has been upgraded to support this.


Jan 2019

9

Our customer support team are here to help

To assist our customers with the transition to PAYE Modernisation, our customer support now offer extended and Saturday opening hours until Saturday the 16th of February 2019.

Our opening hours for this period are as follows:

  • Monday to Thursday - 8 am to 7 pm
  • Friday - 8 am to 6 pm
  • Saturday - 9 am to 1 pm

Our customer support team can be contacted on 01 8352074 or support@brightpay.ie.

We will continue to monitor demand for customer support and will change or extend hours if required. It is also important to note that we will not have a full complement of staff during these extended hours.

Online Support

In addition to our telephone and email support, we also have extensive on-screen and online support to help you through all of the new features.

  • Click here for online documentation (also accessible by clicking F1 within the payroll software)
  • Click here for quick step-by-step video tutorials

Product Training

We are also running online training sessions on how to use BrightPay 2019. These one-hour training sessions are free to attend and run on a daily basis. Click here for upcoming training sessions or here to watch it on demand.

Thesaurus Payroll Software | BrightPay Payroll Software